Frequently Asked Questions
Everything you need to know about your Db Journey experience.
What is the delivery time for orders within Norway and internationally?
Domestic orders within Norway typically arrive in 2-4 business days. International shipping varies by destination but generally takes 5-10 business days via our premium courier partners.
Does Db Journey offer a warranty on its products?
Yes, we stand by our craftsmanship. All Db products come with a 2-year limited warranty against manufacturing defects in materials and workmanship.
What is your return policy for fashion and travel gear?
We offer a 100-day return policy. Items must be in original, unused condition with all tags attached to be eligible for a full refund.
How do I clean and maintain my Db bags?
We recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing or tumble drying, as this can damage the structural integrity and technical fabrics of the bag.
Are your products sustainably made?
Sustainability is core to our journey. We prioritize recycled fabrics and GRS-certified materials, and we work exclusively with manufacturers who adhere to strict ethical labor standards.
Can I track my shipment once it has left the warehouse?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your package's journey in real-time.