Returns & Exchanges
At Db Journey Norway, we want you to be fully satisfied with your gear, which is why we offer a 100-day return policy for all products in original condition. Whether it is a backpack or travel luggage, we ensure a seamless process to get you back on your next adventure.
Register Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the gear is securely packed to prevent damage during transit.
Attach the Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return parcel.
Drop Off and Refund
Hand over the package at your nearest authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing